Contact

At Rock Salt Decor, we are here to help you bring natural warmth and ambiance into your home. Whether you have a question about an existing order, need help choosing the right rock salt lamp, or want to report a damaged shipment, our support team is ready to assist you.

Get in Touch

Contact Method	Details
Email Support	info@rocksaltdecor.com (Response within 24 business hours)
Phone / WhatsApp	03459758881 (Mon–Fri, 9:00 AM – 5:00 PM EST)
Live Chat	Click the chat icon at the bottom right corner of your screen
Business Address	Rock Salt Decor Shaheen Town, Phase 3, Street 6, Islamabad.

Send Us a Message

Please fill out the form below, and a member of our customer care team will get back to you shortly.

Full Name: [ Your Name ]
Email Address: [ Your Email Address ]
Order Number (optional): [ e.g., #RSD-1024 ]
Subject: [ General Inquiry / Order Status / Damaged Item / Returns ]
Message:[ How can we help you today? Please include any details or order info... ]

[ Submit Message Button ]

Frequently Asked Questions

Looking for quick answers? Check out these common questions before submitting a inquiry:

Where is my order?Once your order ships, you will automatically receive a tracking link via email. You can also view real-time updates on our Track Order page.
What should I do if my rock salt lamp arrives damaged?Rock salt products are fragile. If your item arrives broken or cracked during transit, please email us within 3 to 7 days of delivery with your order number and photos of the broken item and outer box. We will send a free replacement right away!
Why is my salt lamp “sweating” or moist?Himalayan rock salt naturally attracts moisture from humid air. Keep your lamp turned on so the gentle warmth evaporates moisture, and place it on a protective tray to shield wooden surfaces.

Business & Wholesale Inquiries

Looking to stock Rock Salt Decor products in your retail store or place a bulk order for events or corporate gifting? We’d love to collaborate!

Wholesale Email: info@rocksaltdecor.com