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Refund & Return Policy

Effective Date: 09/21/2026

Last Updated: 09/21/2026

At Rock Salt Decor, customer satisfaction is our top priority. Because our products—such as Himalayan salt lamps, candle holders, and stone decor—are heavy, fragile, and crafted from natural materials, we have established a clear Refund & Return Policy to handle returns, replacements, and refunds efficiently.

1. Return Window & Eligibility

  • 30-Day Return Window: You may request a return within 30 days from the date your order is delivered.
  • Condition Requirements: To be eligible for a standard return (non-damaged goods), the item must be unused, in its original packaging, and in the same condition that you received it.
  • Non-Returnable Items: Custom or personalized items, sale/clearance items, and gift cards cannot be returned.

2. Fragile Item & Damage Policy

Due to the fragile nature of natural rock salt and heavy decor items during transit:

  • Reporting Damage: If your item arrives broken, cracked beyond normal natural fissures, or defective, you must notify us within [3 to 7] days of delivery.
  • Required Proof: Please email us at info@rocksaltdecor.com with:
    1. Your Order Number.
    2. Clear photographs or a brief video showing the damaged item.
    3. Photographs of the outer package/box showing any shipping damage.
  • Free Replacement or Full Refund: For valid damaged-in-transit claims, we will send a replacement free of charge or issue a full refund (including standard shipping costs) without requiring you to ship the broken heavy item back.

3. Natural Product Variations (Important Note)

  • Himalayan rock salt is a natural mineral product. Variations in color, shape, vein patterns, opacity, and minor surface texture differences are natural characteristics of rock salt—not defects.
  • Returns based solely on natural color or shape preferences fall under standard returns (customer is responsible for return shipping).

4. Return Shipping Fees

  • Damaged or Incorrect Items: If the return/replacement is due to our error or damage during shipping, Rock Salt Decor covers all replacement and shipping costs.
  • Standard / Preference Returns: If you are returning an item due to change of mind or personal preference, you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.

5. Refund Process

  1. Once your return is received and inspected, we will send you an email notifying you that we have received your returned item.
  2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
  3. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account, then contact your credit card company or bank. Processing times vary by provider.

6. Contact Us for Returns

To initiate a return or report a damaged item, please contact our support team: